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    • Communication

    At Parkhead Community Primary School, we believe that strong communication between home and school is key to supporting every child’s success. We use a range of methods to ensure parents and carers are kept informed about school news, events, learning opportunities and important updates.

    Arbor Parent App

    We use the Arbor Parent App to help keep parents and carers informed and connected with school life.

    Through Arbor, you can:

    • Receive important messages and updates from school
    • View attendance information
    • Update your contact details
    • Book After School Clubs
    • Book Parent Evenings
    • Access key information about your child in one convenient place

    Using Arbor helps us communicate quickly and securely, ensuring families stay up to date with school news and important reminders. Please ensure your notifications are enabled so you will automatically receive these.

    For help in getting started with Arbor please see attached guide Parent Portal and App - Getting started and logging in – Arbor Help Centre

    ParentPay

    We use ParentPay, our secure online payment system, to make managing school payments and permissions quick and easy.

    Through ParentPay, parents and carers can:

    • Give consent for school trips and events
    • Book and pay for school meals
    • Pay visits and other activities
    • Book and pay for wraparound Klubz
    • Sign up for events in school
    • View payment history and balances

    ParentPay provides a safe and convenient way to manage payments and permissions online, helping us reduce the need for cash and paper forms.

    Please see Parentpay guides for any queries here: Consumer Service Portal - Customer Service

    Weekly Newsletter

    Our weekly newsletter is emailed directly to parents and carers and is also available on our website. It contains important dates, celebrations, achievements, reminders and information about upcoming events, helping families stay connected with school life.

    School Website

    Our website is a central source of information for parents and carers. Here you can find:

    • Key school policies and documents
    • Curriculum information
    • Class pages and learning updates
    • School event information
    • Term dates and calendar events
    • Newsletters and latest news

    We encourage families to visit the website regularly to stay informed.

    Never miss an important date! The Calendar section of our website allows you to subscribe to the school calendar. By subscribing, any new events, changes or updates will automatically appear on your device's calendar, helping you stay up to date with school activities throughout the year.

    Facebook

    Our school Facebook page is used to celebrate learning, share achievements and provide updates about school events and activities. It offers a wonderful opportunity for parents and carers to see some of the exciting experiences taking place across the school and keep up to date with day-to-day school life. Take a look here: Facebook

    Email Communication

    Email is used for important correspondence, letters and updates. Parents and carers can also contact the school office by email with any questions or queries. We aim to respond to enquiries as quickly as possible during school opening hours.

    Our Open-Door Approach

    We pride ourselves on maintaining positive relationships with our families and operate an open-door policy. If you have a question, concern or simply need to speak with your child's class teacher, please do not hesitate to get in touch. You can contact us by email (enquiries@parkheadprimary.org), give us a call (0191 433 5618), or pop into the school office and we will be happy to help.

    Working Together

    We are committed to maintaining open, positive and effective communication with all families. By working together, we can ensure that every child receives the support, encouragement and opportunities they need to thrive. If you have any questions, concerns or feedback, please do not hesitate to contact us. We value our partnership with parents and carers and look forward to working with you throughout your child's journey at Parkhead Community Primary School.

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